Returns & Exchanges Policy
Returns & Exchanges Policy
Each Jon Brady USA piece is individually crafted with careful attention to quality and detail. I want you to feel confident in your purchase and completely satisfied with your piece.
Returns
Ready-to-ship items may be returned within 7 days of delivery. Items must be in brand-new, unused condition and returned in the original packaging.
We do not accept returns or exchanges for:
- Items showing signs of wear or use
- Bespoke, made-to-order, or personalized pieces
- International orders
Customers are responsible for return shipping costs. Original shipping charges are non-refundable.
Order Inspection
Please inspect your order immediately upon arrival.
If you believe an item is defective or incorrect, contact info@jonbradyusa.com within 3 business days of delivery. Include your order number, photos, and a description of the issue, and we will work with you to make it right.
Approved returns must be in brand-new, unused condition, returned in the original packaging.
Repairs
Minor repairs are handled on a case-by-case basis and may be offered at our discretion.
Proof of purchase from Jon Brady USA is required. Customers are responsible for return shipping costs unless the item was damaged during transit.
International Orders
All international orders are final sale.
Jon Brady USA is not responsible for delays, customs holds, or fees related to import or export laws. If an international order is returned due to unpaid import duties or restricted materials, shipping fees and taxes are non-refundable.
Exotic Leathers
Due to CITES and wildlife trade regulations, wallets made from alligator or other exotic materials cannot be returned or exchanged under any circumstance once shipped.
Contact
For questions regarding your order, please email info@jonbradyusa.com
All inquiries are reviewed personally to ensure fair resolution.